At our company, we strive to provide our customers with the best possible dropshipping experience. If you are unsatisfied with your purchase or need to request a refund, please review our refund policy outlined below.
- Eligibility for Refunds:
- We accept refund requests within 30 days from the date of purchase.
- Refunds are applicable only for products that are damaged, defective, or significantly different from the description on our website.
- For digital products, such as software or ebooks, refunds will be granted only if the product is proven faulty or non-functional.
- Submitting a Refund Request:
- To initiate a refund, please contact our customer support team via email or through the contact form on our website.
- Provide your order number, a detailed explanation of the issue, and any supporting evidence, such as photos or videos.
- Resolution Process:
- Our customer support team will assess the refund request and investigate the issue within 48 hours of receiving the request.
- If the request is approved, we will provide you with further instructions regarding the return of the product, including any shipping labels necessary.
- Once the returned product is received and inspected, we will proceed with issuing the refund.
- Please note that the refund process may take up to 10 business days to complete.
- Non-Refundable Items:
- Some items might be exempt from our refund policy, including perishable goods, personalized items, gift cards, and downloadable digital products (unless faulty or non-functional).
- Shipping costs are non-refundable unless the return is due to our error.
- Replacements and Exchanges:
- Depending on the nature of the issue and product availability, we may offer replacements or exchanges instead of refunds.
- In cases where a replacement is provided, the return of the original item may be required.
- Late or Missing Refunds:
- If you haven't received your refund after the specified period, please contact our customer support team to investigate the issue further.
Please note that this refund policy only applies to purchases made directly through our website. If you have purchased our products through a third-party platform, please refer to their refund policy for further instructions.
It is essential to review and understand our refund policy before making a purchase. By completing a purchase with us, you acknowledge and accept the terms and conditions outlined abov